Privacy Policy
At Stonevale Resin, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website or contact us about our services.
1. Who We Are
Stonevale Resin is a family-run business providing resin-bound driveways and outdoor improvement services across Northern Ireland.
Website: www.stonevaleresin.co.uk
Email: info@stonevaleresin.co.uk
Telephone: 07546 213696
2. Information We Collect
When you contact us, request a quotation or use our website, we may collect:
● Your name
● Email address and telephone number
● Property address or project location
● Details and photographs of your proposed project
● Messages and other information you choose to provide
● Website usage information collected through cookies and similar technologies
3. How We Use Your Information
We use your personal information to:
● Respond to enquiries and provide quotations
● Arrange site visits and carry out agreed work
● Communicate with you about your project
● Manage invoices, payments and business records
● Maintain and improve our website
● Measure the effectiveness of our advertising, where permitted
4. Our Legal Basis for Using Your Information
We process personal information under the following lawful bases, where applicable:
● Contract: To provide quotations at your request and fulfil agreed services.
● Legitimate interests: To manage customer enquiries, maintain business operations and improve our services, where those interests do not override your rights.
● Legal obligation: To maintain records required by law, including relevant financial records.
● Consent: Where required for non-essential cookies and advertising tracking.
You can withdraw consent at any time without affecting processing carried out lawfully before withdrawal.
5. Cookies and Website Tracking
Our website is hosted by Wix and may use essential cookies to support website functionality.
We also use Google services, including Google Ads conversion tracking, to understand how visitors interact with our website and whether advertising generates enquiries.
Where consent is required, non-essential cookies and tracking technologies will only be used after you have agreed to them through our cookie consent settings.
You can reject non-essential cookies or change your preferences through the cookie controls available on our website.
6. Sharing Your Information
We do not sell your personal information.
We may share information with trusted service providers where necessary to operate our business, including website hosting, email, payment, analytics and advertising providers.
These may include Wix and Google, depending on the services in use.
We may also disclose information where required by law.
Some providers may process information outside the UK. Where this occurs, we will ensure appropriate data protection safeguards are in place.
7. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
Enquiry information is retained while we respond to and manage your request, and for a reasonable period afterwards where needed for business records.
Customer, contractual and financial records may be kept longer where necessary to meet legal, tax or accounting requirements.
Information that is no longer required will be securely deleted or disposed of.
8. Protecting Your Information
We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.
9. Your Data Protection Rights
Under UK data protection law, you may have the right to:
● Request access to your personal information
● Ask us to correct inaccurate information
● Request deletion of your information
● Ask us to restrict certain uses of your information
● Object to certain processing, including processing based on legitimate interests
● Request transfer of your information where applicable
● Withdraw consent where processing relies on consent
These rights are subject to applicable legal conditions and exceptions.
To exercise your rights, contact info@stonevaleresin.co.uk.
You can also raise concerns with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, website or legal obligations. Any updates will be published on this page.